Effective Date: 1 May 2026
At GetVinStatus, we provide digital vehicle history reports and related automotive information services.
Because our services are digital and instantly accessible, this Refund Policy is strictly enforced to protect against fraud, abuse, and unauthorized chargebacks.
By purchasing from our website, you acknowledge and agree to this policy.
1. Nature of Product
All products/services sold are:
- Digital
- Intangible
- Non-returnable
- Electronically delivered
No physical item is shipped.
2. No Refunds After Delivery
Once a VIN report or digital service has been:
- generated,
- accessed,
- viewed,
- downloaded,
- emailed,
- or made available to the customer,
the order is considered fulfilled and non-refundable.
This applies regardless of:
- whether the customer reviewed the report,
- misunderstood the product,
- changed their mind,
- no longer needed the service,
- or purchased by mistake.
3. Customer Responsibility
Customers are responsible for:
- Entering the correct VIN
- Reviewing product descriptions before purchase
- Understanding that vehicle reports may contain limited or unavailable records depending on data availability
A lack of expected information within a report does not qualify as non-delivery or service failure.
4. Fraudulent Disputes & Chargebacks
We actively investigate and contest fraudulent disputes and chargebacks.
For every transaction, we may retain:
- IP logs
- Device/browser information
- Access timestamps
- Download/viewing records
- Email delivery logs
- Payment verification records
- Acceptance of Terms & Policies
Unauthorized or abusive chargebacks may result in:
- permanent service restriction,
- blacklisting,
- reporting to payment processors,
- and submission of evidence during dispute resolution.
5. Duplicate Purchases
Refunds for accidental duplicate purchases may only be considered if:
- the request is submitted promptly,
- and the report has not yet been accessed or delivered.
Approval remains solely at our discretion.
6. Technical Issues
If a customer experiences a genuine technical issue preventing access to the purchased report, they must contact support before initiating any dispute.
We will make reasonable efforts to:
- re-send,
- restore,
- or provide access to the purchased report.
7. Payment Disputes
Customers agree to contact our support team before opening:
- PayPal disputes
- Card chargebacks
- Payment processor claims
Most issues can be resolved directly and efficiently through support communication.
8. Policy Acceptance
By completing a purchase, the customer confirms that they:
- understand they are purchasing a digital service,
- agree to the no-refund policy,
- and authorize electronic fulfillment immediately after payment.
9. Contact Support
Support Email: support@getvinstatus.com
Website: GetVinStatus